[unable to retrieve full-text content]India's $16-billion
business process
outsourcing (BPO) industry is going through a rough phase with increasing pressure on margins and diminishing cost arbitrage. India's cost advantage as an offshoring destination, its trump ...
Source: http://www.bpo.biz/bpo-news-blog/2012/12/15/bpo-cos-stare-at-slipping-growth-losing-cost-advantage/
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